All our prices are EXCLUSIVE of Value Added Tax and at the rate ruling at the relevant tax point.
Cartridge Worx only supplies the best quality compatibles and guarantees that cartridges supplied by our company, whether they are ink or toner will perform as well as the original manufacturers supplies under similar conditions. If you are dissatisfied with results of any of our cartridges, please return the cartridge together with a test print and Cartridge Worx will replace the faulty cartridge, credit the full amount against a new cartridge or provide a full refund in exchange for the faulty cartridge.
In the unlikely event of a claim that a cartridge caused damage to the printing mechanism of your equipment, please obtain a written statement from the equipment manufacturer stating how the cartridge supplied by Cartridge Worx was responsible for the said damage. Send this statement and the service invoice to us and Cartridge Worx will reimburse the full amount of the repair charge for any such valid claim.
Monthly Credit Account
To open a credit account we require the full completion of the Cartridge Worx Credit Account Application form. This must include references from two companies with whom you have credit facilities and the name and address of your bank with account number. Upon receipt of satisfactory references an account will be opened.
Unless otherwise stated, our terms are net and payment is due 30 days from the date of the invoice.
Retention of Ownership
The title of the goods is reserved by Cartridge Worx until payment of the purchase price is made in full. Until payment in full is received the buyer must permit Cartridge Worx or their agents to enter the Buyers premises to re-possess the goods. Responsibility for maintenance and insurance passes to the Buyer upon receipt of the goods.
Claims & Errors
If a package is received damaged, the packing and the outer wrapping must be retained.